Electronic Signatures and Records
Effective August 30, 2026
Artisan runs on a screen. Your agreements, your activity, your receipts, and the notices the law says you have to get in writing all reach you electronically, because there is no paper anywhere in the product. Federal law says we need your permission for that first. This page is where we ask for it, and where we tell you exactly what you are agreeing to.
Please read it before you tick the box. If you would rather not agree, you can still hold and move your own funds in your wallet. You will not be able to verify your identity, and the parts of Artisan that connect to the banking system will stay closed to you.
Who this is with
Artisan Cash Inc. makes the software. We are not a bank and we do not hold your money. Your funds sit in a wallet you control.
The parts of Artisan that touch the banking system are run by licensed partners. A partner bank holds the account behind your routing and account number and moves the dollars. Other partners verify your identity and convert between dollars and stablecoins. Agreeing here covers records from us and records those partners give you through Artisan. Where a partner has its own agreement or privacy notice, that document names the partner and carries its own terms, which say what they say.
What this covers
This consent is not limited to one transaction. It applies for as long as you have an Artisan account, to every record we or our partners have to give you in writing. That includes:
- this consent
- the Terms of Service, the Privacy Policy, the Risk Disclosures, and any change to them
- the agreements and disclosures shown when you verify your identity
- your activity history, and confirmations and receipts for what you do
- fee disclosures shown before you complete a transaction
- notices about your account, including security notices and notices about changes to how something works
- tax forms, where any apply to you
- anything else federal or state law requires to be given to you in writing in connection with Artisan
How we send things
There are three ways: in the Artisan app, on artisan.cash, and by email to the address on your account. Some records come from a partner rather than from us, sent the same way. A record put in the app or on the site is available to you from the moment it is there. A record sent by email goes to whichever address is on your account at the time, which is why keeping that address current matters.
Signing electronically
You also agree that an electronic signature counts as your signature. Ticking a box, tapping a button that says you agree, typing your name, or authorizing something in the app all carry the same weight as signing a piece of paper, and a record kept electronically counts as being in writing. This is what the federal Electronic Signatures in Global and National Commerce Act (the E-Sign Act) allows, and we both intend it to apply.
What you need to read and keep these records
- A phone, tablet, or computer that connects to the internet.
- A current version of a common web browser, such as Chrome, Safari, Edge, or Firefox, with cookies turned on.
- A working email address, and software to read email at it.
- Software that opens PDF files, in case we send you one.
- Room to save a copy, or a printer, if you want to keep records yourself.
If your email provider filters unfamiliar senders, add artisan.cash addresses to your contacts so that notices reach you.
If what you need changes
If we change what you need in a way that puts you at real risk of not being able to read or keep records you have already agreed to receive electronically, we will tell you what the new requirements are. We will also tell you that you can withdraw your consent at that point with no fee, and with no condition or consequence beyond the ones written on this page. Then we will ask you to agree again.
Getting a paper copy
You have the right to receive any record covered by this consent on paper. Email [email protected] and tell us which record you want and where to send it. There is no charge.
Asking for a paper copy does not cancel this consent. You can ask for one and go on receiving everything else electronically.
Withdrawing your consent
You can withdraw this consent at any time, for any reason, and there is no fee for withdrawing. Email [email protected] and say that you are withdrawing your E-Sign consent.
Here is the consequence, plainly. Artisan has no paper channel. Nearly everything the product does depends on giving you records electronically, so once your withdrawal takes effect you will not be able to keep using the parts of Artisan that connect to the banking system, and we may close your Artisan account. Your wallet is not ours to close. Your funds stay yours, stay under your control, and you can move them out.
Withdrawal takes effect once we have had a reasonable amount of time to act on it, so you may still receive records electronically in the meantime. Withdrawal looks forward, not back. Records we gave you electronically before your withdrawal took effect stay valid and enforceable.
Keeping your contact details current
Tell us when your email address changes. Email [email protected], tell us the new address, and we will change it for you. If your account does not have an email address on it yet, you can add one yourself in Settings. If the address on file stops working, a record may still count as delivered on the day it was sent, so this is worth keeping current.
Keeping your own copies
We keep records for as long as the law and our partners require. Even so, download or print anything you want to keep, including this page, rather than counting on it staying where you last saw it. If a record matters to you, keep your own copy of it.
How you agree
You agree by ticking the E-Sign box in Artisan. It comes first, and the other agreements open up once it is ticked, because this is the consent that lets the rest be signed electronically. The date and time you agreed to each one is recorded with your application.
An email address has to be on your account before you can verify your identity. How it got there depends on how you signed up. If you signed up with an email address, or added one to your account later, we sent a message to that address and you finished the step by entering the code from it or by opening the link inside. If you signed in with Google, the address came from that account rather than from us, and it is where that account receives its mail. Either way, the address we have is one you can get to, which is how we know the records we send by email reach you. And you are reading this page in the app or browser where in-app records appear, on your own device.
What this does not change
This consent changes how you receive things, not what you are owed. Every disclosure the law says we or our partners have to give you, we still have to give you, on the same schedule and with the same content. Nothing here signs away a right you have under consumer protection law.
Questions
Email [email protected]. It reaches the team.