Get help
Contact us
We read every message. Email [email protected] and we will get back to you. Include your account email and what you were doing when something went wrong. If you already have an account, you can also open a ticket inside the app under Settings, and replies appear there.
Common questions
The longer answers are on How Artisan works.
- Where is my money held? In your own wallet. Artisan is non-custodial: you hold and control your funds, and we cannot move them without your authorization.
- My balance looks wrong. Balances reconcile against the blockchain. Refresh the app, and if it still disagrees, email us with the approximate time and amount.
- Who can open an account? Adults in the United States. Identity verification is required before you can move money between Artisan and a US bank account, or pay a bill.
- How do I close my account? In the app under Settings, choose to close your account. Withdraw your balance first, since your funds are yours and we cannot move them for you. Some transaction records are kept afterward because financial regulations require it, as described in our Privacy Policy.
- Is Artisan a bank? No. Balances are not bank deposits and are not FDIC insured.
Service status
Live component status is at artisan.cash/status.