If Artisan disappears

The failure this does not cover

Self-custody moves the single point of failure from us to you. If you lose access to your sign-in method and your recovery options, your funds may be permanently unrecoverable. Nobody can reset this for you, and that includes us.

Both of those are true at the same time, and neither one cancels the other out. Artisan failing does not take your money. Losing your own way in does.

What to do about it today

• Keep your sign-in working. The way you sign in is the way back to your wallet. Losing the email or the phone number behind it is the thing to avoid. How to protect it is on Secure your sign-in.
• Know what your one way back is today. Your wallet opens through the way you signed up, your email or the wallet app you signed in with, and the app cannot add a second way in yet. Until it can, guard that one: keep access to that inbox or that wallet app, and keep its own recovery options safe. You can also take a copy of your wallet's key: see Export your private key.
• Treat anyone who asks for your recovery details as a scam. Artisan will never ask you for a recovery phrase, a private key or a one-time code. Not by email, not in chat, not on a call.

If anything about your sign-in looks wrong, say so before you move money.